Physical Therapy Board of California

Office Practice

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Office Practice complaints are complaints that allege concerns about breach of confidence, record alteration, double billing, filing fraudulent insurance claims, misleading advertising, failure to provide medical records to a patient, patient abandonment, etc.

PTBC does not have jurisdiction over a provider’s attitude, bedside manner, demeanor, office staff, prices charged, or billing/refund disputes unless there was double billing/payment. PTBC cannot rely on news reports as evidence in a formal disciplinary matter nor can it assist consumers in obtaining medical care or financial compensation for medical malpractice.

See Patient Rights for information on protecting the privacy of patient's health information.